Maintenance + Support for WordPress

Our support and maintenance packages are similar to a building insurance for your website. Yet including some additional features: we monitor security and performance of the site, keep the technology up to date and can also take care of the content management, if you want us to.

WordPress maintenance that you can count on

The following services are included in all service packages.

Cloud server

Your website is hosted on a highly-efficient cloud server, based in Germany.

Backups

We create full backups of your website and keep them on a separate server.

Updates

We regularly do all the WordPress and Plugin updates on your website.

Firewall

We adopt preventive measures against hacks and regularly check for any security problems.

SSL

Important for GDPR compliance: We install a HTTPS encryption (Let's Encrypt).

Uptime Monitor

We track your websites availability 24 hours a day, 365 days a year.

Link Checker

We check your website for broken links monthly.

Performance

We provide you with all the data and facts about the performance of your website.

Extensions on demand

You can flexibly book the following services, so you get a service package that perfectly fits your needs.

30-minute content maintenance ticket

Would you like to update your site with some new texts, pictures or videos or need smaller content changes? Then we are happy to help you. You will get a time tracking account for this kind of work. If you don’t use your time one month, we transfer it over to the next month for up to 6 months.

You can simply send us an e-mail with the desired changes and additions, and we usually realize them within 1-2 working days.

Google Analytics - GDPR compliant

We set up a Google Analytics account for you and apply the necessary settings for anonymization and data retention. You will then receive a monthly report with the most important statistics. Of course you can also check all the Analytics data at any time. A corresponding "Cookie Notice" will be included on your website and we will add the obligatory opt-out script to your privacy policy.

Updates in development environment

We test the updates on an identical copy your web site on our staging server first - if everything works well, the updates will be applied to the live version. This ensures that the site is never 'offline', even if there is a problem with any of the updates.

Customized on demand video training

We create video tutorials (directly on the client's website) to document important steps or to answer questions that may arise when working on the website. This reduces the customer’s costs e.g. when new employees need to work on the page. The videos are available online but can also be downloaded.

Maintenance + Support for WordPress at agency prices

BASIC

39,00 € / per month

10% discount on annual payment

  • hosting on cloud server
  • free SSL-certificate
  • WordPress updates
  • plugin-updates
  • monthly backups
  • firewall
  • malware scans
  • uptime monitoring
  • broken link check
  • monthly report
  • E-Mail Support

Extras

On demand

10% discount on annual payment

  • Google Analytics (GDPR) + Reports: 6 €
  • 30-Minute-Ticket: 15 €
  • Updates on staging server: 25 €
  • weekly updates: 10 €
  • video-tutorials: on demand

All prices plus 20% VAT. The VAT is not applicable for commercial customers (condition is a VAT ID).
The minimum contract period is 6 months.

For very extensive websites or shops with individualized plugins, we will gladly make you an individual offer. Just use the form below so we can get an impression of the site.

FAQ

Why is website maintenance so important?

WordPress installations that are rarely or not at all updated are the most important gateway for hackers – who infiltrate the page partially or fully automatically through Backdoorsdrive-by downloadspharmaceutical hacks or malicious redirects.

Thus, we do all updates for the CMS and the plugins promptly. However, even in the worst case scenario, our experienced WordPress developers will respond immediately, minimizing page downtime and traffic and revenue losses.

What does hosting in the cloud mean?

We use servers from cloud providers like Digital Ocean and Amazon, but all servers are located in Frankfurt, Germany. The big advantage is, that we can perfectly adjust the server according to your needs (i.e. the measured visitor number), without the page being offline – not even one minute. The servers are maintained by specialists according to the highest security standards.

Are we going to be dependant if you host the website for us?

No, the complete opposite is the case! You own the domain (e.g. booked via 1 & 1) and also set up the e-mail accounts there. You only need to enter the IP address of our server in the settings. It will then retrieve all content from there, that you want your website visitors to see.

If you ever prefer your nephew or any other trusted provider to host your website, all you will have to do is log into your CMS and move the site to your nephew’s server using a plugin. Afterwards you simply log in to your 1&1 account and change the IP to the new server. That’s it.

What are the terms?

All service packages run for at least 6 months. Payments for the 6 months period are made in advance, but won’t start until the page is actually with us and runs perfectly. You will receive 10% discount for annual payment.

We also offer discounts in case you host more than one website with us. Simply mention it when contacting us, e.g. over the contact form below.

What is the "30 Minute Content Maintenance Ticket"?

The 30 minutes per month add up to 3 hours over the contract period of 6 months. You can use these to let us do any website content update needed at the time (or to add new pages).

You simply send us a mail including all the desired changes or the new content (attachments such as Word files are fine too), and we take care of it, usually within 24 hours.

Book WordPress service

Simply fill out the form below, so we can have a look at your page. We will contact you afterwards and discuss everything else.

Any questions?

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